Frequently Asked Questions

What does the agency fee cover?

Agency work: documentation, booking coordination and communication. Freight, duties and taxes are billed at cost with receipts.

Which routes do you handle?

Sea, air and rail freight between the main trade hubs; the route and carrier are confirmed per shipment in writing.

Can you handle both trade and marketing?

Yes. Most clients start with one service line and add the other once the first is running.

How fast can a shipment move?

Bookings are typically confirmed within 2 business days of the signed scope.

Do you disclose the margin?

Yes. Freight and duties are billed at cost with receipts; our agency fee is stated separately in the scope.